Submit your request
Use the email link on this page to contact our support team. Identify your account using the registered email address or phone number and tell us whether you are a customer or service provider.
ACCOUNT AND DATA CONTROLYour account.
Your account.
Your decision.
You can request deletion of your I They Near You account and associated personal information. This page explains how to contact us, how we verify requests, and what happens next.
This request channel is available on the web. Sending a request does not mean that deletion has already been completed.
THE PROCESS
What happens after you request deletion?
We need to protect your account while handling your request responsibly. These are the steps our support process is designed to follow.
Verify account ownership
We may contact you to verify that you control the account. Never email your password, one-time verification code, or identity documents as part of an initial request.
Review and process
We will review your request and determine which account data can be deleted, which information must be retained for a legitimate legal or operational reason, and whether any outstanding matters need to be resolved.
Receive confirmation
Our support team will communicate the outcome of your request. If some records must be retained, we will explain the applicable reason and handling where appropriate.
YOUR INFORMATION
What happens to your data?
Our goal is to remove personal information that is no longer needed, while handling records that have a valid reason to remain in accordance with applicable requirements.
Account and profile information
Personal profile details, contact information, account preferences, and associated profile information will be considered for deletion.
Provider and verification information
Provider profiles, uploaded photographs, and verification information will be reviewed for deletion, including associated files held by our storage providers where applicable.
Service activity and communications
Eligible search history, notifications, messages, attachments, and other personal information associated with the account will be reviewed for deletion or appropriate anonymisation.
IMPORTANT INFORMATION
Deletion and legally required records
Some information may need to be retained for a legitimate purpose, such as financial recordkeeping, payment disputes, fraud prevention, security investigations, or compliance with applicable law.
Where retention is necessary, the information should be limited to what is required, protected appropriately, and retained only for the applicable period. Information that no longer needs to be kept should be deleted or anonymised where appropriate.
If an account has an unresolved booking, payment, support case, or dispute, we may need to review the circumstances before completing all aspects of the request. This does not remove your right to submit a deletion request.
NEED HELP?
Start your deletion request.
Contact Primus Praetorian Tech using the email below. Include the email address or phone number registered to your account and your account type so we can identify the request.
primuspraetoriantech@outlook.comDo not include your password, OTP, full payment-card details, or identity-document images in your initial email. We may contact you if further verification is needed.